North Star Housing Association is an incredibly passionate organisation. We
build homes, but more importantly, we create futures, and we develop our communities from the inside out. We work together to build on community strengths and to help make a difference in people’s lives. We deliver a wide range of initiatives, ranging from school breakfast clubs, reading groups and homework clubs, to creating community gardens and green spaces, providing work placement opportunities and supporting local food banks.

At North Star, we place people at the forefront of everything we do. Our vision, our values and our organisational strategy are all centred on creating and sustaining great places for people to live and work.

We hold many quality badges, and it’s lovely to have been awarded them. However, what is more important to us is the robust, independent assessment we went through in order to be awarded them. We hold Investors in People Platinum Award, Investors in diversity, are a Stonewall Ally and an accredited Living Wage employer.

We hold the Customer Service Excellence Award and work really hard to deliver high-quality services. Our tenants are at the centre of the businesses, which is evident with robust tenant scrutiny, a Tenant LINK Group and a myriad of ways that people can get involved. We invest significantly in community projects to develop and sustain the neighbourhoods in which we operate.

In the past year we involved 120 people in the development of our values. North Star is and aims to be :

Creative : We create environments to enable people, places and communities to thrive. We believe many things are possible and that our energy brings about exciting change.

Connected : We connect to the world we live in. Therefore, we are relevant,
informed and knowledgeable. We develop strong relationships based on
integrity and trust.

Courageous : We challenge ourselves and others. We experiment, pioneer and we dare to be different.

We strive to make a difference. Our culture is what sets us apart from the rest.

Gemma Hill – North Star Housing Group